Terms of Service

1. Acceptance of Terms

By accessing or using RagRaksha ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Platform.

2. Purpose of the Platform

RagRaksha is an anonymous bullying reporting platform designed to help students report incidents of bullying safely and confidentially. The Platform connects reporters with trained administrators who review and act on reports.

3. Acceptable Use

You agree to use the Platform only for its intended purpose. You must not:

• Submit false or fabricated reports with the intent to harm, defame, or harass another person.
• Use the Platform to threaten, intimidate, or bully others.
• Upload illegal, obscene, or harmful content as evidence.
• Attempt to identify anonymous reporters or breach the confidentiality of reports.
• Attempt to circumvent rate limiting, security measures, or access controls.
• Use automated tools (bots, scrapers) to spam or abuse the Platform.

4. Reports and Anonymity

• Reports can be submitted with or without an account.
• Anonymous reports have no identifying information linked to the submitter.
• If you are signed in, your report is linked to your account and visible in your dashboard.
• You may withdraw a report at any time if submitted while logged in.
• Administrators cannot see your identity on anonymous reports.

5. Evidence and Content

• You retain ownership of any content (images, videos, audio) you upload as evidence.
• By uploading evidence, you grant RagRaksha a limited license to store and process it solely for the purpose of investigating the report.
• All evidence is automatically deleted 30 days after case resolution.
• Evidence is stored in private, encrypted storage and is accessible only to authorized administrators.

6. Accounts and Authentication

• Account creation is optional. You can use the Platform fully without signing in.
• If you create an account via Google OAuth, we store your name, email, and profile picture.
• You are responsible for maintaining the security of your account.
• You may delete your account and all associated data at any time from the dashboard.

7. Administrator Responsibilities

Administrators are authorized individuals who review reports, update statuses, communicate with reporters, and take appropriate action. Administrators agree to:

• Treat all reports with confidentiality and seriousness.
• Not disclose reporter identities or report details outside the Platform.
• Act on reports in a timely and fair manner.
• Follow the Platform's code of conduct and ethical guidelines.

8. Limitation of Liability

RagRaksha is provided "as is" without warranties of any kind. While we strive to ensure the Platform operates reliably and securely, we cannot guarantee uninterrupted service. RagRaksha is not a substitute for emergency services. If you are in immediate danger, contact local authorities (112) or the Childline helpline (1098).

9. Modifications

We reserve the right to modify these terms at any time. Continued use of the Platform after changes constitutes acceptance of the updated terms. Significant changes will be communicated through the Platform.

10. Governing Law

These terms are governed by the laws of India. Any disputes arising from the use of RagRaksha will be subject to the jurisdiction of Indian courts.